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Terms of service

PAYMENT, DELIVERY, RETURNS/ ONLINE PURCHASE POLICY: The terms and conditions contained herein along with the Privacy Policy and Agreement will be regulating our relationship with regard to the use of sales.orcidvanilla.com by you. You are advised to read this Agreement carefully before entering into a transaction on sales.orcidvanilla.com All transactions entered would be legally bound by this agreement. Your transactions on this website are subject to this Payment, Delivery and Returns Policy and Terms and Conditions and our Privacy Policy available here on this website. This website sales.orcidvanilla.com is operated by ORCID. an company incorporated under the Indian Companies Act of 1956 . The policy is issued by ‘ORCID’. By placing an order on this site you are entering into a purchase/sale transaction with ORCID. The terms and conditions are enumerated as follows

Shipping Policy

  • Delivery Nationwide: Yes, we provide delivery services across India.
  • Shipping Charges: Shipping charges are determined based on the quantity and materials of dispatch.
  • Order Processing: Orders are typically shipped on the same day once payment is completed.
  • Delivery Time: Delivery times vary depending on the location, with a maximum of 3 working days.

Return Policy

Thank you for shopping at ORCID.

If, for any reason, you are not completely satisfied with your purchase, we invite you to review our policy on refunds and returns.

  • Eligibility: To be eligible for a return, please ensure that the product:
    • Has not been used or altered.
    • Has no physical damage.
  • Return Request: To initiate a return, please raise a return request via email at soujuorcid@gmail.com, providing the following details:
    • Order number
    • Reason for return

    Please ensure that the product is in unused and original condition, including all labels, original packaging, and invoice. ORCID shall not be responsible for any items sent for return/replacement without our confirmation.

Interpretation and Definitions

  • Company: ORCID, Bhagat Singh Road, Opp Govind Rao Hall, SIRSI, – 581401, Karnataka, INDIA.
  • Goods: Refers to the items offered for sale on the Service.
  • Orders: Mean a request by You to purchase Goods from Us.
  • Service: Refers to the Website.
  • Website: Refers to https://sales.orcidvanilla.com/, accessible from https://www.orcidvanilla.com/.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 8 days without giving any reason for doing so.

  • Cancellation Deadline: The deadline for cancelling an Order is 8 days from the date on which You received the Goods or on which a third party, who is not the carrier, takes possession of the product delivered.
  • Cancellation Process: You can inform us of your decision by phone at +91 9880249271.
  • Refund Process: We will reimburse You within 15 days from the day We receive the returned Goods, using the same means of payment as You used for the Order.

Conditions for Returns

  • Eligibility: To be eligible for a return, please ensure that:
    • The Goods were purchased in the last 8 days.
    • The Goods are in the original packaging.
  • Non-Returnable Items: The following Goods cannot be returned:
    • Goods made to Your specifications or clearly personalized.
    • Goods not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

Returning Goods

  • Responsibility: You are responsible for the cost and risk of returning the Goods to Us.
  • Return Address: Please send the Goods to:ORCID, Bhagat Singh Road, Opp Govind Rao Hall, SIRSI, – 581401, Karnataka, INDIA.
  • Recommendation: We recommend using an insured and trackable mail service. We cannot issue a refund without actual receipt of the Goods or proof of return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us at +91 9880249271.